Privacy Policy

Last Updated October 13, 2024

The privacy notice for Cole Albright DBA Dual Detail (doing business as Dual Detail) ("we", "us", or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at https://www.dualdetail.com, or any website of ours that links to this privacy notice.
Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies or practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]

Summary of Key Points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using the table of contents to find the section you are looking for.

What personal information do we process?

When you visit, user, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products you use.

Do we process any sensitive personal information?

We do not process sensitive personal information.

Do we Receive any information from third parties?

We do not receive any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid reason to do so.

In what situations and with which parties do we share personal information?

We may share specific situations and with specific third parties.

How do we keep your information safe?

We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How to exercise your rights?

The easiest way to exercise your rights is by emailing [email protected]. We will consider and act upon and request in accordance with applicable data protection laws.

Table of Contents

What information do we collect?

How do we process your information?

When and with whom do we share your personal information?

How long do we keep your information?

How do we keep your information safe?

Do we collect information from minors?

What are your privacy rights?

Controls for Do-not-track features

Do we make updates on this notice?

How can you contact us about this notice?

How can you review, update, or delete the data we collect from you?

What information do we collect?

In short: We collect personal information that you provide us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by You: The personal information that we collect depends on the context of your interaction with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Addresses

All personal information that you provide to use must be true, complete, and accurate, and you must notify us of any changes to such personal information

Sensitive information

We do not process sensitive information.

Information automatically collected

In Short: Some information - such as your Operating System, Browser, and Country are automatically collected when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as Services viewed, operating system, language preferences, referring URLs, device name, country, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

  • Logs and Usage Data.

    Log and usage data is service-related, diagnostic, usage, and performance information our services automatically collect when you use our Services and which we record in log files. Depending on how you interact with us, this log data may includes IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages, and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
  • Device Data.

    We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy service), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data.

    We collect location data such as information about your device's location, which can be precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

How do we process your information?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user.

We may process your information to provide you with the requested service.

To respond to user inquiries/offer support to users.

We may process your information to respond to your inquiries and solve potential issues you might have with the requested service.

To fulfill and manage your orders.

We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services

To evaluate and improve our Services, products, marketing, and your experience.

We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and evaluate and improve our Services, products, marketing, and your experience.

To identify usage trends.

We may process information about how you use our Services to better understand how they are being used so we can improve them.

When and with whom do we share your personal information?

In short: We may share information in specific situations described in this section and/or with the following third parties.

Business Transfers.

We may share or transfer your information in connection with, or during negotiations of, any merge, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Standard Business Operations.

We may share or transfer your information in connection with the following services:
  • SendGrid:

    Name and email address.
  • Google:

    (Anonymous) Urls visited on our website, any significant events such as completing checkout or booking an appointment, region from where you sent your https request and where you originally entered our website from.
  • Neon:

    Email address, address, services booked, time of services.

How long do we keep your information?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than one calendar year.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures such as two factor authentication on any systems that host your data.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Do we collect information from minors?

In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

What are your privacy rights?

In short: You may review, change, or terminate your account at any time.

Withdrawing your consent: if we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have questions or comments about your privacy rights, you may email us at [email protected].

Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Do we make updates on this notice?

In short: Yes, we will update this necessary and stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at [email protected] or text/call 414-788-2909

How can you review, update, or delete the data we collect from you?

Based on applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information please contact: [email protected]

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